Saint Francis Community Services strives for every child and family to experience the best in care and service. Sometimes concerns and questions arise that need to be addressed.

To ensure satisfaction and rapid response, Saint Francis has created a Customer Care Center designed to strengthen our relationship to the children and families we serve.

A Customer Care representative is ready to assist you with your questions or concerns.

What Our Customer Care Representative will do:

• Listen to your concerns
• Document your call
• Gather relevant information regarding the matter
• Remain neutral and objective
• Help formulate possible resolutions
• Facilitate a discussion or meeting with all parties in an effort to come up with a resolution
• Make recommendations to SFCS Administration
• Give feedback on actions and recommendations to those involved

Who can express a concern:

• Foster Parents
• The child, if he or she is old enough to explain the concern
• The child’s biological parents, primary caregiver, foster parent, adoptive parent or legal guardian
• The child’s relative(s)
• An attorney for any of the above
• Mental Health Providers
• School representatives
• Placement Providers
• Other interested parties

When to contact a Customer Care representative:

If you have questions about the services you have received from SFCS, please feel free to speak with a staff member about your concerns. Many times, an explanation of an action we have taken is all that is needed to resolve the problem.

You have the right to contact Customer Care at any time; however, we would encourage that whenever possible, you start by contacting the assigned staff member in the office in which your case is assigned.  Tell him/her about the problem you are having. If you feel that the problem is not resolved to your satisfaction, ask to speak to the staff member’s supervisor.

If you feel that the supervisor cannot resolve the dispute or you are still unsatisfied with the management of your case you can ask to speak to the Area Director or contact the Customer Care Manger.

How to contact Customer Care:

You may contact our Customer Care representative by phone, fax or mail.  You may also download the Customer Care Contact Form and file it online or mail it to us at:

• Your name, address, phone number and email address
• A brief description of your concern
• Your involvement with the concern
• Action(s) you are requesting

Download Forms

File Concern Online